Shipping Policy

Last updated: 11/02/2026

SOS SECURITY24 LTD aims to process and dispatch all product orders efficiently and securely.

1. Order Processing

All orders are processed within 1–3 working days after payment confirmation.
Orders are not processed on weekends or public holidays.
You will receive a confirmation email once your order has been dispatched.

If we experience a high volume of orders or unexpected delays, we will notify you via email.

2. Delivery Times

Estimated delivery times:

United Kingdom: 2–5 working days
Special or customised items: 5–10 working days (if applicable)

Delivery times are estimates only and may vary depending on courier services or circumstances beyond our control.

3. Shipping Costs

Shipping charges are calculated at checkout and displayed before payment is completed.

We reserve the right to update shipping fees at any time.

4. Delivery Responsibility

Once an order has been dispatched, responsibility for delivery lies with the courier service. However, we will assist in resolving any delivery issues where reasonably possible.

Please ensure that the delivery address provided at checkout is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.

5. Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us within 7 days of the estimated delivery date at:

Email: info@sossecurity24.com

Phone: +447535620989

We will investigate the issue with the courier and respond as quickly as possible.

6. Damaged Items

If your order arrives damaged:

Notify us within 48 hours of delivery
Provide photographs of the damaged item and packaging

We will assess the situation and arrange a replacement or refund where appropriate.

7. International Shipping (If Applicable)

We currently [do / do not] ship internationally.

If international shipping is available:

Delivery times vary by destination
Customs fees, import duties, and taxes are the responsibility of the customer